El Fuerte helmet Saftey Recall Notice via Biltwell Inc.
You may have noticed that we took the El Fuerte helmets off of our website this past weekend. Here's why. We had the helmets independently tested once we received our first order, and even though they had passed earlier evaluations, these ones failed. Not by much, but a fail is a fail. We've looked up the NHTSA guidelines and they are fairly...
You may have noticed that we took the El Fuerte helmets off of our website this past weekend. Here's why. We had the helmets independently tested once we received our first order, and even though they had passed earlier evaluations, these ones failed. Not by much, but a fail is a fail. We've looked up the NHTSA guidelines and they are fairly...
ambiguous and it appears that lots of helmet companies fail and some have to do recalls, and other don't. Since we've got hard data from a lab we trust, we're not going to wait to be forced to do this, we're just going to recall the helmets and bring them back to market when they've been modified, tested and proven. If you've purchased a El Fuerte helmets, below you will find the official instructions on how to return them. Please feel free to forward these instructions to your retail customers and they can work with us on the return and full reimbursment for the product and any additional delivery fees incurred.
SAFETY RECALL NOTICE
To: Biltwell Wholesalers & Retailers,
After voluntary, self-imposed redundant safety testing we have determined one or more defects may exist in Biltwell El Fuerte helmets. Accordingly, a recall to address this issue has been initiated October 8, 2012.
The defects involve incorrect interior labeling and/or impact attenuation failures in one or more test conditions.
Owners of Biltwell El Fuerte helmets will be notified by mail and given instructions for returning non-compliant helmets to receive a refund for the full purchase price.
If your business has unsold El Fuerte helmets in inventory, please send an email to recall@biltwellinc.com with the following information to initiate UPS pick-up of the defective merchandise:
* Name of shop, business or DBA, if applicable
* Full name of business owner or manager
* Phone number and email address of person in charge
* Copy of original invoice
If no copy of invoice is available, we will reimburse your business for all returned helmets immediately upon receipt of merchandise at the prevailing dealer cost as of October 4, 2012.
Please note it is a violation of Federal law to stock or sell Biltwell El Fuerte helmets covered in this recall notification. Substantial civil penalties apply to violations of this law.
Your compliance and participation in this recall is greatly appreciated. If you have questions about any portion of this matter, please call (951) 699-1500 extension 803. Thanks for your understanding and support.
SAFETY RECALL NOTICE
To: Biltwell Wholesalers & Retailers,
After voluntary, self-imposed redundant safety testing we have determined one or more defects may exist in Biltwell El Fuerte helmets. Accordingly, a recall to address this issue has been initiated October 8, 2012.
The defects involve incorrect interior labeling and/or impact attenuation failures in one or more test conditions.
Owners of Biltwell El Fuerte helmets will be notified by mail and given instructions for returning non-compliant helmets to receive a refund for the full purchase price.
If your business has unsold El Fuerte helmets in inventory, please send an email to recall@biltwellinc.com with the following information to initiate UPS pick-up of the defective merchandise:
* Name of shop, business or DBA, if applicable
* Full name of business owner or manager
* Phone number and email address of person in charge
* Copy of original invoice
If no copy of invoice is available, we will reimburse your business for all returned helmets immediately upon receipt of merchandise at the prevailing dealer cost as of October 4, 2012.
Please note it is a violation of Federal law to stock or sell Biltwell El Fuerte helmets covered in this recall notification. Substantial civil penalties apply to violations of this law.
Your compliance and participation in this recall is greatly appreciated. If you have questions about any portion of this matter, please call (951) 699-1500 extension 803. Thanks for your understanding and support.
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